Leaderboard panel
Contents
What is a leaderboard panel?
The leaderboard panel allows you to display your live call logging data organised in columns placed next to each other, in order to provide a visual summary of any call information you wish to monitor. The content of each column is determined solely by your selection and the leaderboard can show any combination of column types. The fonts and background of the panel are also customisable.
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The information shown in the leaderboard is updated every time a call finishes and has been logged by the system.
The example below shows a leaderboard panel containing the following columns: the total number of calls, inbound, outbound, lost calls, duration of inbound, duration of outbound, total duration of calls and is ordered by total number of calls per user:
Adding a leaderboard panel
To add a leaderboard panel, click on the 
toolbar button to expand the list of panel types and choose the 
button, as shown below:
After selecting the label panel button, the mouse pointer changes into a white crosshair pointer, indicating that the designer is ready to draw your panel. Click and hold your left mouse button, starting at the point defining the upper-left corner of your new panel. Whilst still holding down the left mouse button, drag the marquee that will appear to the point that will define the lower-right corner of your panel, as shown below:
Customising a leaderboard panel
To customize a leaderboard panel, click on the 
toolbar button to switch to panel selection mode. Hover your mouse pointer over the leaderboard panel you want to customise and click on the 
icon, when it appears towards the top-right corner of the panel, as shown below:
The Leaderboard panel properties window will open, containing the following tabs:
Title
The Title tab allows you to configure the properties of the panel title and of the leaderboard headers:
Panel title
| Field | Description |
|---|---|
| Hide label | Tick this option if you don't want your panel to have a title |
| Label | Enter the name of your leaderboard |
| Text style | Select any styling properties for your panel title, e.g font size, font style or text colour etc. |
Leaderboard headers
| Field | Description |
|---|---|
| Hide label | Tick this option if you don't want to add any column headers |
| Text style | Select any styling properties for your column headers, e.g font size, font style or text colour etc. |
Content
The Content tab allows you to select the type of information you want to display in your leaderboard. Each column can comprise different call information (duration, response time, etc.), for different call types (inbound, outbound, etc.) and for different entities (sites, groups, users). For example, one column can show statistics for the total number of inbound calls on a daily basis, while in a different column you can display the same information, but for a different user group and on a weekly basis.
To add a column to your leaderboard panel, perform the steps below:
Select a stats point
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To populate a leaderboard with call logging information, you first need to configure a stats collector object to collect data for the site, group or user you want the leaderboard to display.
To select the relevant stats point for your leaderboard, click on the Select button, as shown below:
A new window will open, allowing you to drill-down to the Directory level where the stats point you want to add resides. To select the stats point, click on the icon alongside it.
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The selected stats point will automatically feed all columns in the leadearboard, but each individual column can be set afterwards to use a different stats point.
Select a call type
To select the type of call you want to display in this column, click on the Call type drop-down list and choose from the available options, as shown below:
Select the column information
To select the type of call information you want to display in each column, such as total duration, response time, etc., click on the Column drop-down list and choose from the available options, as shown below:
Click on the Add column button to add the column to the list and repeat the process if you need to add another column to your leaderboard panel.
In the example below, the following settings for the Call type and Column fields have been selected in order to form the columns that appear in the list:
| Name | Call type | Column |
|---|---|---|
| Pos | All | Position |
| Name | All | Name |
| Total | All | Count |
| In | Answered | Count |
| Out | Outbound | Count |
| Lost | Missed | Count |
| Duration In | Answered | Average duration |
Changing column name
To change the name of a column, click on it to highlight the text and enter the new name. Press the Enter key to save the changes.
Rearranging columns
To rearrange the columns in a different order, click on the 
icons alongside each column. By clicking on the 
icon, the column will move one level up in the design mode, and one column to the left on the live display board.
In the example below, we rearrange the In and Total columns. By clicking on the icon next to the Total column, we move it one level up.
Changing a column's sorting
To sort the columns to appear in a specific order, click on the 
icon.
In the example below, we change the sorting of the Total column from descending to ascending. By clicking on the 
icon alongside the Total column, we turn the sorting of this column to descending.
Changing the stats collection point
To change the stats collection point of a column, click on the 
icon alongside it, as shown below:
A new window will open, allowing you to drill-down to the Directory level where the stats point you want to add resides. To select the stats point, click on the 
icon alongside it.
After selecting the new stats point, the icon will automatically turn into 
, to highlight that the current column is using a different stats collection point.
Changing the font properties
Click on the 
icon to change any styling properties for the selected column, e.g font size, font style or text colour etc.
Hiding a column
To temporarily hide a column from your leaderboard panel, click on the 
icon, which will turn automatically into 
, highlighting the column is hidden.
To display the column again, click on the icon, which will turn back into .
Deleting a column
If you would like to permanently delete a column from your leaderboard panel, click on the 
icon, as shown below:
Background
The Background tab allows you to configure the background properties of your leaderboard panel.
| Description | |
|---|---|
| Image source | If you want your panel to display an image, type its source here. Remember, the path is relative to the folder on disk from which the web content is served, and is different for each class of web user |
| Image style | Choose how the image should be displayed |
| Colour | Choose the background colour of the panel; if you are adding an image, you may want to select Transparent so that this does not interfere with your image |
| Apply lighting effects to this panel | Tick this option to apply a shine effect to the entire panel; if you are using the panel to display an image, this may adversely affect how it appears |
Metrics
The Metrics tab allows you to define the size of the leaderboard panel and the parameters of the page.
Panel size
To define the shape of the panel, enter the values for its position and size.
Paging
If you want to use automatic paging, select the box provided. Alternatively, you can determine the number of rows you want the leaderboard to show per page, or select Show the first page only. If the leaderboard has more than one page, you can set the rate at which the pages should change, by entering a value in the Page speed box.
Once you have configured the settings of your leaderboard panel, click on the Save button to apply any changes.